In online commerce, consumers demand a seamless experience when interacting with businesses throughout their buyer journey. It’s been repeatedly shown that the speed with which customers can checkout and pay has a significant impact on conversion rates and repeat orders.
As we expand our payment solution in the SEA region, our engineering team has delivered performance improvements on our APIs across various product lines to ensure that your customers have the best payment experience in the region.
Today, we are excited to announce a significant milestone:
Xendit APIs are now 3x faster than before for all SEA customers
How does the performance of payment APIs affect payment experience?
Fast transactions are key to attracting and retaining repeat customers.
Recent surveys have found that 28% of customers expect to finish the checkout process in under two minutes; 66% in under four. Furthermore, a staggering 70% of customers say that page speed influences their buying decisions. A slow checkout process may also cause businesses to lose potential customers by word of mouth, which can account for as much as 13% of sales.
Simply put, a slow, tedious, payment process can ruin a good customer experience. This can then lead to customers losing their trust in the brand or associating it with negative feelings.
Faster API performance leads to faster transaction processing and minimizes the likelihood of timeouts that cause failed transactions. These contribute to better customer experience, increased trust in processing payments—which is especially important for high-amount transactions—and ultimately increased conversion rate and revenue.
Our Milestone: 3x Faster API Performance
This improvement applies to all Xendit APIs. In your day-to-day operations, this improvement means the following for your customers:
Product | Impact |
Payments APIs (VA, E-Wallets, Direct Debit, QR, Cards, OTC, Paylater) |
|
Payment Link / Checkout |
|
Payout APIs, including Remittances | 3x faster in creating and processing payouts |
XenPlatform |
|
Beyond the technicalities, a drastic improvement in API performance translates into a more potent tool for your business. Faster API processing means quicker payment transactions, which empowers your operations with:
- Better Customer Experience: Customers experience faster and more seamless payments, contributing to an improved overall experience, increased trust, and conversion rates.
- Enhanced Reliability: Reduced latency ensures a more dependable payment system, minimizing disruptions to your operations, especially during traffic spikes that accompany peak periods or sales events
- Increased Scalability: Improved efficiency allows for seamless processing of higher transaction volumes, enabling your business to scale effortlessly.
How did we make it happen?
Our engineering team successfully optimized the core system to enhance API performance and upgraded our servers to utilize high-performance and highly reliable hardware.
Additionally, we migrated our core infrastructure closer to customers, enabling us to employ advanced geosteering technology to power customers in the SEA region. This technology allows us to route your traffic to our nearest server, ensuring the best performance for your API requests.
Xendit’s commitment to continually improving our service
This milestone is a testament to our engineering team’s dedication to upholding high standards to provide faster and more reliable payments infrastructure for you. This is just a stepping stone in our ongoing journey, as we remain committed to continuous improvement, and we continue to actively explore ways to enhance our services to meet our customers’ evolving needs.
Thank you for choosing Xendit as your trusted partner to power your business. We hope these upgrades make a positive difference for your customers and your business. If you are interested in exploring our APIs, visit our API Reference here.
This leads to faster checkout creation, loading speed, payment processing, which in turn provides faster, trustworthy, and enjoyable payment experience for customers.
Our customers now enjoy a faster and more efficient checkout experience, making our partnership with Xendit invaluable."
