99%
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17x
Increase in payment requests during ticket war with no drop in success rate
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Founded in 2011, tiket.com has been a trailblazer in Indonesia’s Online Travel Agent (OTA) industry. Known as one of the most popular OTAs in the Southeast Asia region, the platform is dedicated to providing a seamless booking experience. From flights and hotels to events and lifestyle activities, tiket.com helps customers secure the best deals on the market. With a focus on ensuring a smooth and joyful travel experience, tiket.com continues to be a go-to choice for consumers in Indonesia and beyond.
Challenges
Coping with Indonesia’s fragmented payment landscape while keeping complexity low
In Indonesia, there are dozens of different ways for customers to pay. In the OTA industry, credit cards are the most popular payment method.
tiket.com understands the need to cover as many of these payment methods as possible, so customers who intend to make purchases don’t turn back because the payment methods they use are not available.
To cover a wide range of payment options, tiket.com would typically have to work with many different payment providers—a complex and time-consuming undertaking. So, the company was on the lookout for a solution or partner that could provide comprehensive coverage while keeping complexity low for tiket.com.
Maintaining on-demand reliability amidst extreme surges in transaction volumes
Being a lifestyle app, tiket.com goes beyond travel—it also hosts the sale of tickets to big events involving extraordinarily famous and popular celebrities, such as Blackpink, BTS Suga, Argentina vs Indonesia Football match, etc.
Due to the immense popularity of these events, ticket wars frequently erupt due to the high demand for tickets. During such times, the average transaction rate can surge by up to 17x its normal rate. It is imperative for tiket.com to guarantee seamless and secure payment processing to ensure a good customer experience.
Keeping customers’ money safe as they transact
On top of providing diverse payment methods and maintaining good payment performance during surges in transactions, tiket.com also needs to ensure that all transactions are highly secure at all times so that end customers’ money is safe and secure.
Solutions
Reliable solution for credit card and debit card payments through easy integration with Xendit
By integrating with Xendit, tiket.com can easily and quickly accept payments via various credit and debit cards. With the use of 3DS 2.0, it allows customers to bypass OTP.
With 99.99% API uptime, users can pay seamlessly during ticket wars
Despite the surge in transactions per second, which can reach up to 17x the normal rate during a ticket war, Tiket.com can maintain its usual seamless transaction processing with the 99.99% API uptime provided by Xendit.
Security solutions that keep transactions safe
Card payments processed through Xendit are highly secure because of the following:
- Card validation, which validates the authenticity of the cards
- Fraud detection technology, which detects potential fraud and can even preemptively block suspicious transactions from taking place
Results
Enhanced customer satisfaction
By offering a more comprehensive range of payment methods, and with Xendit’s card payment solutions, the payment experience becomes frictionless due to a smoother authentication flow.
17x increase in payment requests with no drop in performance
During ticket sales of extremely popular events, tiket.com has managed to handle up to 17x increase in transactions while ensuring that payment success rates remain high and transactions remain secure.
Keep payments secure while maintaining high payment success rates
Xendit’s card validation and fraud detection features have made transactions safer and reduced vulnerability to fraud.
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With Xendit's solutions, we've achieved really good business results. I'm happy to say we've been super satisfied—Xendit has made our payment integrations and payment ecosystem simpler.
